We offer free local pick-up for customers located in the Los Angeles area. For customers residing within the United States we offer flat-rate shipping via USPS Priority Mail. Please contact us if you have other shipping needs.
Customers may return or exchange merchandise (excluding bulk herbs by weight) up to 15 days after date of purchase for a full refund (less shipping charges). Returned items must be undamaged and in their original packaging, accompanied by the original receipt or packing slip. Customers are responsible for all shipping costs for returned or exchanged items. There is a 15% restocking fee on all items that are not being exchanged.
We do not accept returns or refunds for any of our bulk herbs by weight. If your order arrives and is damaged or incorrect, please contact us within 5 business days and we will assist you in correcting the issue.
We believe in honesty, transparency and clear communication. We respect your right to privacy and do not sell, or trade your information to any outside party. You may subscribe to our email list here.
We use a trusted third party partner to process your online order, who protects your information by SSL with an encryption key length of 168 bits.